Hoppy — Cookie Policy

We are committed to transparency in the collection and processing of your data when you use the Hoppy App (“App”) or visit our websites, like www.hoppy.app (“Website”).

This cookie policy is designed to inform you about our cookie practices and provide you with the tools and resources to manage them. It should be read alongside our Privacy Policy.

1. What are ‘cookies’? Are there different types?

Cookies are pieces of text stored on your computer or mobile by your web browser. They are basically a tool that stores information about website visits, recognises you and your preferences each time you visit Hoppy, and ensures website functionality and enables us to provide the services our members request. Cookies may also help to protect Hoppy and its users by enabling security features.

There are different types of cookies, each designed to fulfil a particular function, such as improving website performance, remembering your preferences, or delivering relevant ads. Some cookies are only used while you’re browsing (session cookies), while others remain stored on your device even after you close your browser (persistent cookies).

2. What other tracking technology do you use?

We may use other tracking technologies like web beacons, tracking URLs, and software development kits (SDKs) in addition to cookies. Web beacons help us identify when content is accessed, tracking URLs provide insights into visitor origins, and SDKs function similarly to cookies within apps. For simplicity, we refer to all these technologies as “cookies” in this policy.

3. What does Hoppy use ‘cookies’ for?

When you visit the publicly available sections of Hoppy, a session ID cookie is placed on your computer that only lasts while you’re visiting. We may also place persistent cookies (also known as local storage devices) on your device, so that Hoppy remembers you and makes your login experience faster and easier. We may use persistent tracking cookies on your mobile device, mainly for security protection purposes, such as to prevent phishers, scammers, unauthorised login attempts, and to help you access your hacked account. We do not use any information whilst you are logged off.

Hoppy’s use of cookies and local storage devices basically falls into the following categories

  • cookies related to the performance of the Website, such as analytics that help us determine how our Website is performing and ensuring a smooth and trouble-free experience for our members and visitors;
  • cookies related to the functionality of the Website, such as remembering your preferences at log in or your preferred language or allowing you to chat, add photos and message Hoppy users;
  • third party cookies which link to other social networks and which you request via social plugins;
  • cookies related to advertising and tracking, such as those that help ensure ads are relevant to you and measure the effectiveness of our marketing efforts.

Hoppy uses cookies and local storage devices so that we know who you are, what interests you have and so that you can do the things online that you want to do, like chat with new people and share your content knowing that your data will be secure. Below is a table to explain Hoppy’s cookie functions and why they’re used.

Cookie Type Cookie Purposes
Strictly Necessary

These cookies are necessary for the proper functioning of our App and Website. They enable essential features like logging in, managing your shopping cart, or using our e-billing services. While you can disable these cookies in your browser settings, doing so may prevent you from accessing all or parts of our App and Website. We've included examples of the types of cookies this includes below.

Authentication
These cookies help us to verify and identify our members so that when you’re logged in, you can enjoy Hoppy’s offerings, experiences and various features, such as uploading photographs or keeping you logged into your account. These cookies also help to remember who invited you to join Hoppy.

Security and Website integrity
We use cookies and other devices, such as CAPTCHAs, to help keep Hoppy and our members safe and secure. These cookies do things like protect Hoppy users from spam and fraud.
We may use persistent cookies, which will help us to ensure we have identified the same device is logging into the correct account. These types of cookies also help with our anti-spam measures and may help us to prevent phishers, scammers, unauthorised log-in attempts to your account and accessing any hacked accounts.
Analytics and research Hoppy uses Google Analytics to collect information about how visitors use the Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors have come to the Website from and the pages they visited. For more information about Google’s privacy policy, please visit http://www.google.com/intl/en/policies/
Social media

In some cases, the Website feature you choose may allow a third party to place cookies or local storage devices on your computer. The third party who places cookies on your device is responsible for how they process their data and Hoppy recommends that you read their privacy policies. Third parties who place cookies on your device when you use Hoppy include the following, and we have included a link to their privacy policies:
Advertising These cookies, which include “targeting” and “marketing” cookies, may be placed on the App or Website by us or our advertising partners. They may be used to determine the effectiveness of marketing campaigns and make the ads more relevant to you. These cookies also prevent the same ad from reappearing, help display ads correctly, and measure the number of ads shown and their performance.
Performance We need to use certain cookies and local storage devices to ensure our members have the best possible experience, such as assisting with your navigation of our Website, ensuring pages load up quickly and respond faster to your requests for Hoppy services.

4. Your cookie choices

You may set your browser and your mobile settings to block cookies and local storage devices, but if you do so, you may not be able to access the features that Hoppy offers.

Our use of cookies and local share devices, including the specific cookie names, may change over time, but will generally fall into the above categories. We will notify you of any important changes to our use of cookies and local storage devices. If you would like to know more about cookies, including flash cookies/local storage devices, and/or how to disable them, the following websites provide useful information:

5. How to contact us?

Hoppy has designated a Data Protection Officer, who can be reached by emailing dpo@hoppy.app or by post at The Gables Haggatt Hall, Saint Michael, Barbados.

If you have any questions regarding this Cookie Policy, please visit our Feedback Page or email us at dpo@hoppy.app or by post at the address above.

Effective date

This Cookie Policy was last updated on 19 September 2024.